Cancellation policy

Cancellations should be made first by telephone to the following numbers: (From other countries use country code 55 for brazil) then: (22)-2623-1913
(22)-9222-5672 (cell)

And also in writing sent via e-mail to:
cancelamento@ourhousebrazil.com

Refunds and cancellation notification

Low Season
15 days prior cancellation notice: No charge.
Less than 14 days notification: 25% refund of total deposit/payment. High Season
15 days prior cancellation notice: no charge.
Less than 14 days: 50% refund of total deposit/payment.
Special Packages
15 days prior cancellation notice: 25% of total deposit/payment.
Less than 14 days notice: no refund
Clients are responsible for all applicable bank tariffs, taxes and or fees charged in the event of a refund.

In case of early departures*, the full price is will be charged.

No Shows

A “No Show” is considered if the client does not arrive on the date of the reservation. We will hold the room for you for 24 hours after which the reservation is cancelled without refund to the client.

* Our House reserves the right to issue or not credit for a no show or early departure. Each situation will be independently reviewed. Credits will be issued based on convenience and availability.

** Happy Hour is open to the public. The schedule is subject to change.
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***Use of the barbque is on a first come first serve basis with prior reservation at the front desk at no charge for our guests. However, all beverages must be purchased from our bar and visitors will be charged an entrance fee. For our clients safety and comfort, we reserve the right to limit the number of visitors to the inn.

**** It is very important and we recommend that our clients keep our telephone numbers and any other reservation information handy while traveling in order to inform us of unforseen delays or last minute changes.